Refund Policy

At Owl Cottage, we want you to enjoy your purchase.

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery with your order number and photos of the item.

We do not offer refunds or exchanges for change of mind.

Nothing in this policy limits your rights under the Australian Consumer Law, including your right to a refund, repair or replacement for faulty or incorrectly described products.